Shipping method can be chosen at the time of check-out. The cost will vary based on the approximate weight of the order. If there is a problem with your order, we will be happy to make it right. We will replace any pieces that were broken during shipping, or if you prefer, you may return your order within 7 days of receipt for a full refund. Please call (631) 242-2633 to speak to a customer service respresentative within 7 days of receipt of your order.